Support
Help with account connection, Premium recognition, plugin use, privacy requests and technical issues.
Contact
For Astera Tarot & Astrology support, contact us by email at asteraspprt@gmail.com. You may also use the MAKS ASTERA Telegram channel for general updates and contact.
Email Astera SupportOpen Telegram
Account connection
I can use Astera, but I am not signed in
This is expected. Free Astera features can work anonymously. Sign-in is only needed when you choose to connect an existing Astera account or request functionality that requires account access.
My existing Premium access is not recognized
Make sure you connect the same Astera/Firebase account that holds the Premium entitlement. You can disconnect the Astera connection in ChatGPT and reconnect it if the wrong account was used.
Authentication returned an error
Disconnect the Astera connection in ChatGPT, reopen the plugin and try the connection again. If the problem persists, contact support and include the approximate time of the failure and the sign-in method used. Do not send your password or token.
Astrology inputs
For natal, synastry and solar-return calculations, provide the requested birth date, birth time when known, city/locality and timezone. Astera does not require a street address or raw GPS coordinates.
Privacy requests
For access, correction or deletion requests relating to data handled by Astera, email asteraspprt@gmail.com. Include enough information to identify the relevant Astera account when applicable, but never send a password, authentication code or token.
Safety
Astera is an interpretive Tarot and astrology service. For medical emergencies, legal emergencies, financial safety, personal safety or other urgent high-impact matters, use an appropriate qualified professional or emergency service rather than relying on a Tarot or astrology result.